privacy policy

Protecting your privacy is important to us at DM LINK INC. This Privacy Policy outlines how w e collect, use, disclose and protect your personal information when you visit our digital marketing website.

Privacy Policy


DM Link Inc.


Effective Date: January 27, 2026

Last Updated: January 27, 2026


1. Introduction


Welcome to The DM Link ("Company," "we," "us," or "our"). We’re a Quebec-based digital marketing agency, and we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thedmlink.com (the "Site") or engage with our digital marketing services.


By accessing or using our Site and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not access the Site or use our services.


2. Information We Collect


2.1 Personal Information You Provide to Us


 We collect personal information you choose to share with us when you:


  • Fill out our contact forms
  • Request a free SEO audit (or similar request forms)


This information typically includes:

  • Contact Information: Name, email address


If you include extra details in your message (for example, your business name, website, or goals), we’ll receive that too.


2.2 Information Automatically Collected


When you visit our Site, we may automatically collect certain technical information about your device and browsing activity, including (for example your IP address and cookie data):


  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, referring URLs
  • Location Data: General geographic location based on IP address
  • Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies (see Section 6)


2.3 Information from Third Parties


We may receive information about you from third-party sources, including:


  • Social media platforms when you interact with our social media accounts
  • Business partners and service providers
  • Publicly available sources


3. How We Use Your Information


We use the information we collect for the following purposes:


3.1 To Provide and Deliver Our Services


  • Respond to your requests (like contact form messages and SEO audit requests)
  • Provide our digital marketing services (including SEO, Ad Management, Social Media Management, Website Building, and related strategy/support)


3.2 To Communicate With You


  • Reply to your messages and questions
  • Send service-related updates and follow-ups related to your request


3.3 To Improve Our Services and Site


  • Analyze usage trends and preferences
  • Monitor and improve the performance and functionality of our Site
  • Develop new products, services, and features


3.4 For Marketing and Promotional Purposes


  • Send promotional communications about our services (with your consent where required)
  • Deliver targeted advertising and personalized content
  • Administer contests, promotions, and surveys


3.5 For Legal and Security Purposes


  • Comply with applicable laws, regulations, and legal processes
  • Protect our rights, privacy, safety, or property
  • Detect, prevent, and address fraud, security breaches, or technical issues


4. How We Share Your Information


We do not sell your personal information. We may share your information in the following circumstances:


4.1 Service Providers (Including Marketing Platforms)


We may share your information with trusted tools and service providers we use to run and improve our marketing services and website, including:


  • Website hosting and maintenance
  • Analytics and reporting
  • Customer relationship management (CRM) and communications
  • Advertising and marketing tools (for example, Google and Facebook/Meta) to run ads, measure results, and improve campaigns


We only share what’s needed to do the job.


4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Obligations


We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).


4.4 Protection of Rights


We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.


4.5 With Your Consent


We may share your information for other purposes with your explicit consent.


5. Data Retention


We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.


To determine the appropriate retention period, we consider:


  • The nature and sensitivity of the information
  • The purposes for which we process the information
  • Applicable legal requirements
  • The potential risk of harm from unauthorized use or disclosure


When personal information is no longer required, we will securely delete or anonymize it.


6. Cookies and Tracking Technologies


We use cookies and similar tracking tools (like pixels) to support SEO and advertising, understand how people use our Site, and improve our marketing efforts.


6.1 What Are Cookies and Pixels?


  • Cookies are small text files stored on your device when you visit a website.
  • Pixels (and similar tags) are small pieces of code that help measure what happens after you see an ad or visit our Site.


These tools can collect technical data like your IP address, device/browser info, pages visited, and actions taken on the Site.


6.2 Managing Cookies


You can control cookies through your browser settings. If you disable cookies, some parts of the Site may not work as expected.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.


7. Your Privacy Rights


Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws, including


Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act Respecting the Protection of Personal Information in the Private Sector, as modernized by Law 25 ("Law 25").


7.1 Your Rights May Include:


  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information, subject to certain exceptions
  • Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis
  • Right to Data Portability: Request a copy of your data in a structured, commonly used format (where applicable)
  • Right to Object: Object to certain types of processing, including direct marketing (where applicable)
  • Right to Lodge a Complaint: File a complaint with the applicable privacy regulatory authority


7.2 Exercising Your Rights (Access, Change, or Delete)


You can request to access, correct, or delete your personal information by contacting us using the information provided in Section 13.


We will respond to your request within the timeframe required by applicable law. In some cases, we may not be able to fully fulfill your request (for example, if we must keep certain information for legal, security, or record-keeping reasons), but we’ll explain why.


We may need to verify your identity before processing your request.


8. Data Security


We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:


  • Encryption of data in transit and at rest
  • Secure access controls and authentication
  • Regular security assessments and monitoring


However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.


9. Third-Party Links


Our Site may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party sites.


We encourage you to review the privacy policies of any third-party sites you visit.


We are not responsible for the content, privacy practices, or policies of third-party websites.


10. Children's Privacy


Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.


If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.


11. International Data Transfers


The DM Link is based in Quebec, Canada. If you access our Site or services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located.


By using our Site or services, you consent to the transfer of your information to Canada and acknowledge that your information may be subject to Canadian laws, which may differ from those in your country of residence.


12. Changes to This Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:


  • Update the "Last Updated" date at the top of this Privacy Policy
  • Provide notice on our Site or through other appropriate channels
  • Obtain your consent where required by applicable law


We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.


13. Contact Us


If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:


The DM Link

Website: www.thedmlink.com

Email: support@thedmlink.com

Phone Number:  873-200-3413


14. Complaints


If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the appropriate supervisory authority:


Office of the Privacy Commissioner of Canada


Website:www.priv.gc.ca


Commission d'accès à l'information du Québec
Website:www.cai.gouv.qc.ca